This policy explains when US AI (us-ai.pages.dev) refunds paid orders — proxies, RDP/VPS, premium numbers and subscriptions. All payments are made by JazzCash transfer; see Terms & Conditions for the full service rules.

1. Our promise

If we cannot deliver the service you paid for, you get a full refund — no questions asked. This includes orders we cancel because stock or capacity ran out, and payments that arrived but were never matched to an order.

2. What is refundable

  • Orders that were never delivered or activated;
  • Duplicate payments for the same order (the extra payment is returned);
  • Overpayments — if you sent more than the order total shown at checkout, the difference is returned;
  • Partial delivery — if only part of your order could be fulfilled, the undelivered part is refunded.

3. What is not refundable

  • A working service that was delivered (login, IP or credentials sent and functional) — fees are then non-refundable, except where the law requires otherwise;
  • Services suspended for abuse — spam, fraud, hacking, or any illegal use of proxies/RDP (see our Terms);
  • Change of mind after credentials were delivered and working;
  • Free services (AI chat, tools, articles, temp mail) — there is nothing to refund.

4. How to request a refund

Email cyrilmp4665@gmail.com with:

  • your account email;
  • the order ID (shown on 🧾 My Purchases);
  • the JazzCash TID (transaction ID) from your payment.

We reply within 48 hours on working days. Approved refunds are sent by JazzCash to the number you paid from, normally within 7 working days of approval. You will get a confirmation email with the new TID.

5. Payments still under verification

JazzCash payments are verified manually, so a brand-new order shows as "pending verification" first — that is normal and not a failed order. If verification cannot confirm your payment (wrong amount, duplicate or unreadable TID), we will contact you to fix it before any refund question arises. Always send exactly the amount shown at checkout and keep your TID.

6. Chargebacks and disputes

If you open a dispute with your bank or wallet before contacting us, your account and services are paused until it is resolved. Please email us first — refunds approved here are faster than any dispute process.

7. Changes

We may update this policy; the version in force at the time of your order applies. Questions: cyrilmp4665@gmail.com.